FAQs

Where do you get your beads from?

For the most part the beads used in Uglyaccessories necklaces are secondhand beads and pendants from charity shops, friends & family and eBay. Along side using old stock from 2020-2023.

Disclaimer - Due to the fact that some of the beads are second hand, I cannot always be 100% sure what their material is, some second hand beads/pendants may show slight signs of wear.

Can I cancel my order?

Please contact as soon as possible. If your order hasn’t been packed yet, we may be able to cancel it.

Shipping:

UK shipping: shipped via Royal Mail and fully tracked.

EU shipping:  Fully tracked courier service. Arrival within 7-14 working days after shipped.

International shipping: Fully tracked courier service. Arrival within 5-28 working days after shipped. 

Customs and duty import tax:

PLEASE NOTE THAT UGLYACCESSORIES IS NOT LIABLE FOR CUSTOMS FEES IN YOUR COUNTRY.

WE ARE NOT RESPONSIBLE FOR PACKAGES HELD BY CUSTOMS.

ALL CUSTOM FEES ARE TO BE PAID BY THE CUSTOMER. 

THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND YOU WILL BE CONTACTED TO PAY THE FEES.

OUR PRICES DO NOT INCLUDE CUSTOMS CHARGES OR DUTIES. 

PLEASE RESEARCH YOUR COUNTRY'S CUSTOMS CHARGES AND TAXES PRIOR TO PLACING AN ORDER.

UGLYACCESSORIES IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES

PLEASE USE THE TRACKING NUMBER PROVIDED TO AVOID DELAYS OF RECEIVING YOUR PACKAGE.

Tracking:

Once your order has been fulfilled you will receive an email with a valid tracking number. Please allow 48 hours for this to update.

Invalid address:

If your items are returned back to us due to an invalid address we will refund the order. However, the shipping charged will not be refunded.

Lost packages:

We are not responsible for packages lost by postal couriers. Please contact the courier directly were they can assist you to open a claim.  

Broken packages:

If your order unfortunately arrives broken please contact either info@uglyaccessories.co.uk or @uglyaccessories on instagram to sort out a repair or potential refund, in the case of a repair needed upon arrival I ask that you cover the postage to me and I will repair and ship it back to you free of charge.

Contact us:

If you have any other questions regarding your order please contact info@uglyaccessories.co.uk or @uglyaccessories on instagram ☆